Directorate General for the Regulation of Gambling
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Information, Transparency and Good Governance
- Claims
- Requests and notices
- Enquiries and suggestions
- Transparency and access to public information
- Gambling duties
- Support and use of electronic media
- Security of the information
Claims
As for claims, the breakdown in terms of the type of gambling related to them is as follows:
| Claims | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| Lottery tickets | 9 | 12 | 26 | 15 | 15 | 12 |
| Online betting | 11 | 74 | 30 | 61 | 67 | 66 |
| SELAE and ONCE lotteries | 1 | 2 | 1 | 4 | 8 | 10 |
| Casinos, Poker and online bingo | 1 | 13 | 10 | 8 | 10 | 6 |
| Online slot machines | 0 | 0 | 0 | 8 | 2 | 4 |
| Other | 7 | 3 | 0 | 21 | 22 | 31 |
| Total | 29 | 104 | 67 | 117 | 124 | 129 |
The distributions by reason of claim and by amount are shown in the following graphs:
(click on the image to view it full size)
| Amount claimed | 2015 | 2016 | 2017 |
|---|---|---|---|
| €0 - 125 | 28 | 27 | 22 |
| €126 - €500 | 31 | 21 | 23 |
| €501 - €1000 | 15 | 9 | 16 |
| > €1,000 | 26 | 26 | 36 |
| Indeterminate amount/Without amount | 17 | 41 | 32 |
| Total claims | 117 | 124 | 129 |
Requests and notices
| 2014 | 2015 | 2016 | 2017 | |
|---|---|---|---|---|
| Requests from legal persons | ||||
|
Electronic |
408 | 788 | 1,125 | 1,795 |
| Requests from citizens | 2,986 | 4,376 | 5,460 | 6,657 |
|
Electronic |
173 | 273 | 344 | 508 |
|
Mixed1 |
57 | 22 | 80 | 120 |
|
Paper |
2,756 | 4,081 | 5,036 | 6,029 |
1 Mixed applications are filled in through the electronic form available in the Directorate-General's electronic office, but, in order to be submitted, they are physically signed and submitted in-person.
| 2014 | 2015 | 2016 | 2017 | |
|---|---|---|---|---|
| Electronic notices | 1,274 | 1,227 | 1,154 | 1,810 |
|
Addressed to legal persons |
1,232 | 1,203 | 1,141 | 1,797 |
|
Addressed to Citizens |
42 | 24 | 13 | 13 |
| Postal notices | 108 | 1,013 | 912 | 762 |
|
Addressed to legal persons 1 |
48 | 523 | 421 | 55 |
|
Addressed to citizens |
60 | 490 | 491 | 707 |
| Postal notices | 2,753 | 4,246 | 5,004 | 6,161 |
|
Addressed to legal persons1 |
32 | 59 | 11 | 25 |
|
Addressed to citizens |
2,721 | 4,187 | 4,993 | 6,1362 |
1 Despite the obligation established for legal persons to interact with Public Administrations electronically, should the interested party not have had a prior relationship with the DGOJ, the first notice or communication is issued via post, stating that other communications arising from the procedure in question must be made electronically. Conversely, the relationship with other Public Administrations is on paper when the administrative unit that it is intended for has not been included in the Registries Interconnection System (SIR).
2 Mixed applications are filled in through the electronic form available in the Directorate-General's electronic office, but, in order to be submitted, they are physically signed and submitted in-person.
The detail of all requests processed electronically is shown in the following table:
| Procedures | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Procedures intended for natural persons | ||||
| Request for registry, modification or removal in the General Register of Gambling Access Bans | 141 | 197 | 261 | 379 |
| Request for certification of status in the Registry of Gambling Access Bans. | 12 | 22 | 27 | 41 |
| Request for certification of status in the Registry of Persons Linked to Gambling Operators | 0 | 1 | ||
| Procedures for requesting a licence and subsequent maintenance | ||||
| Applications for General licences | 27 | 3 | ||
| Applications for Special Gambling Licences. | 67 | 11 | 14 | 24 |
| Request for Authorisation of the Technical Gambling System | 15 | 12 | 9 | |
| Request for substantial changes to the technical gambling system | 93 | 206 | ||
| Request for substantial changes to the technical gambling system for extraordinary security emergency | 2 | |||
| Rated Communications from Gambling Operator to the DGOJ | 205 | 116 | 121 | |
| Download data from the General Licensing Register, the Operator Linked Registry and other additional information | 16 | 18 | ||
| Request for Registry, cancellation or modification in the Registry of Persons Linked to Gambling Operators at the request of the Operator. | 26 | 24 | ||
| Procedures for the regular contribution of information from licensed operators | ||||
| Submission of quarterly activity data | 91 | 135 | 160 | 172 |
| Six-monthly submission of financial information | 47 | 66 | 36 | |
| Annual submission of financial information | 41 | |||
| Annual accounts, management and audit reports. | 21 | 35 | 44 | 51 |
| Notification of blocked or suspended accounts | 133 | 184 | ||
| Submission of quarterly reports on changes to the technical system | 87 | 112 | 160 | 191 |
| Procedures for occasional gambling and recreational machines on ships | ||||
| Authorisations for Occasional Gambling (Raffles) | 11 | 26 | ||
| Request for the Installation of Recreational Machines on Authorised Ships | 0 | 18 | ||
| Request for Authorisation to Ships of Regular Passenger Lines | 7 | 7 | ||
| Procedures for general use | ||||
| Information requirements under the framework of Law 13/2011 | 3 | 5 | 3 | 2 |
| Addition of information to a file already opened | 84 | 218 | 28 | |
| Claims against the DGOJ | 1 | 2 | ||
| Generic Communications to the DGOJ | 284 | 729 | ||
| Complaints and claims on gambling | 1 | 40 | 35 | 54 |
| Total | 581 | 1,061 | 1,469 | 2,303 |
Enquiries and suggestions
The number of enquiries and suggestions responded to through the corresponding service in the Directorate-General’s electronic office are:
| Queries | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| General Register of Gambling Access Bans (prohibited) | 114 | 107 | 14 | 7 | 15 | 7 |
| Identity verification | 7 | 5 | 22 | 7 | ||
| Gambling licences | 169 | 268 | 86 | 57 | 44 | 46 |
| In-person gambling | 6 | 4 | 2 | 3 | ||
| Authorisations for occasional gambling (raffles, contests, etc.) | 108 | 56 | 31 | 38 | 41 | 46 |
| Lotteries | 18 | 41 | 14 | 8 | 13 | 8 |
| Sweepstakes for advertising or promotional purposes | 16 | 13 | 15 | 22 | ||
| Regulation | 58 | 78 | 63 | 72 | ||
| Gambling information/reports | 266 | 4 | 7 | 13 | ||
| Tax matters | 89 | 52 | 20 | 9 | 7 | 22 |
| Complaints | 18 | 9 | 6 | |||
| Claims | 18 | 29 | 6 | |||
| Information on claims and complaints | 181 | 213 | 53 | 20 | 3 | 5 |
| Other | 101 | 138 | 37 | 41 | 15 | 26 |
| Total | 1,046 | 875 | 342 | 320 | 285 | 289 |
Transparency and Access to public information
Under the provisions of Law 19/2013, of 9 December, on Transparency, Access to Public Information and Good Governance, the requests received by the Directorate-General in relation to the assigned powers were:
| Requests | 2017 |
|---|---|
| Granted | 11 |
| Partly granted | 11 |
| Inadmissible | 11 |
| Rejected | 1 |
| Total | 4 |
1 Requests appealed to the Transparency and Good Governance Board, which confirmed the DGOJ resolution.
Gambling duties
In terms of gambling revenues collected, the distribution is as follows:
| Denomination of taxable transactions | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|
| AMOUNT | AMOUNT | AMOUNT | AMOUNT | AMOUNT | AMOUNT | |
|
a) Issuance of register certificates |
€20.00 | - € | €20.00 | €20.00 | €20.00 | €20.00 |
|
b) Issuing of technical evaluation reports |
€38,000.00 | - €38,000.00 | €760,000.00 | - €38,000.00 | - €76,000.00 | - € |
|
c) Registration in the General Licence Register |
€657,500.00 | €40,000.00 | €112,500.00 | €217,500.00 | €37,500.00 | €50,000.00 |
|
d) Licence or authorisation request (New licences) |
€430,000.00 | €70,000.00 | €1,130,000.00 | €100,000.00 | €60,000.00 | €250,000.00 |
|
d) Licence or authorisation request (Authorisations) |
€300.00 | €300.00 | €500.00 | €1,300.00 | €1,300.00 | €2,400.00 |
|
d) Licence or authorisation request (Renewal licences) |
€670,000.00 | €100,000.00 | €400,000.00 | |||
|
e) Mandatory technical inspections or checks |
- € | |||||
|
f) Regulatory actions in relation to gambling activities |
€6,348,464.42 | €8,687,315.47 | €10,631,277.29 | €11,233,011.02 | €13,012,820.90 | €14,780,672.62 |
| Total revenues | €7,474,284.42 | €8,759,615.47 | €12,634,297.29 | €12,183,831.02 | €13,135,640.90 | €15,483,092.62 |
The amounts include refunds, whenever applicable, as well as supplementary settlements, even when occurring in subsequent years.
Support and use of electronic media
The number of queries or incidents raised by citizens and operators to DGOJ mailboxes to submit requests electronically are the following:
| User support | 2016 | 2017 |
|---|---|---|
| Registration of requests | 146 | |
| How to register in the Office/Activation | 76 | 142 |
| How to access a notice | 10 | 24 |
| Problems arising from the National ID document | 15 | 7 |
| Getting an electronic certificate | 6 | 4 |
| Total | 282 | 323 |
Security of the information
Finally, the DGOJ maintains protocols and security measures for the information related to the exercise of its functions. The following table shows their evolution:
| 2015 | 2016 | 2017 | ||
|---|---|---|---|---|
| Electronic actions | 79 | 72 | 85 | |
| High intensity | 82.28% | 97.22% | 91.76% | |
| Intrusion attempts | 82.28% | 61.11% | 88.24% | |
| Attempts to collect information | 15.19% | 34.72% | 3.53% | |
| Malicious code | 2.53% | 2.78% | 3.53% | |
| Other unspecified types | 4.70% | |||
